Average Reviews:
(More customer reviews)Their reputation is holding...actually getting worse in my opinion...
Their customer service was always poor, but I just didn't realize how poor....and I'm not even going to elaborate on the dropped calls, the false promises of return calls, and the unwillingness to resolve the situation, I'll just report on the poor quality of the product...
Bought the LG LSC27910TT in July of 2008. Within 2 mo. the refrigerator was holding 62F on the coldest setting and the freezer was at -20F at the warmest setting. Basically, there was a damper that wasn't sending cold air to the fridge and it was sending the humid air into the freezer, so frost was collecting very quickly in the freezer. It took 4wks to get a new LSC27910TT from LG. They sent me a new one due to the part being backordered....which means what??? Yes....this is a common issues with this model.....very common. So...it will take a minimum of 4wks for you to get a replacement fridge if you have this issue.
Now....onto the new one. They sent a new one, not refurbed, but new. And yes....this one is now broken. The ice cube flap on the door (which works via a motor) will not open when ice falls to the door....so it's jammed every time. Sent for replacement parts....turned out not repairable. Meanwhile, talking to LG is like talking to my 8wk old....I actually get more of a response from him. I wanted a new model. No dice!!! They wanted to charge me 1/2 the difference. A good try, but I'm not throwing any more of my money LG's way.
I still don't have the 3rd fridge, but I sure hope it works!
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LG : LSC27910TT Refrigerator Storage capacity: refrigerator 16.23 cu. ft., freezer 10.24 cu.ft. (total: 26.5 cu. ft.)
Temperature control: digital LED display (temperature, ice and water, child lock, IcePlus, filter status indicator)
Door storage: 4 door baskets (3 adjustable gallon), dairy corner, 3 gallon size baskets (2 adjustable, 1 fixed)
Dispense design: tall bottle dispenser with cubed/crushed ice, water
Freezer options: 3 shelves, wire shelf construction, 4 fixed door bins, 1 plastic drawer, automatic ice maker, 40W freezer light
Refrigerator shelving: 2 slide-out/1 fixed spill-protector shelves, molded shelf system with tempered glass construction.
2 crisper bins, 1 snack bin
LT500P water filter
Dairy corner
LoDecibel quiet operation (41dB)
7 digital sensors
MATERIALS / FINISH / STYLE
Foam door insulation (Cyclopentane: no CFC or HCFC)
BioShield anti-bacterial door seal
Contour door style, toe grille
Coated
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